Frequently Asked Questions
Everything you need to know about shopping with Gord's Smoke Shop.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure online payments via PayPal and digital wallets.
How do you handle shipping for fragile glass items?
All glass products are double-wrapped in protective bubble wrap and shipped in discreet, heavy-duty boxes to ensure they arrive at your doorstep in perfect condition.
Do I need to be of legal age to purchase from your shop?
Yes. All customers must be at least 21 years of age (or the legal minimum age in your jurisdiction) to purchase any smoking accessories or related products.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Due to hygiene and safety standards, we cannot accept returns on items that have been used.
Is the packaging discreet?
Absolutely. All orders are shipped in plain, unmarked packaging with a generic sender name to ensure your privacy.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.